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Support

Have a question, a problem or feedback? Send us a message and our team will get back to you.

support@lovai.folia.cool

We usually reply within 1–2 business days.

Frequently asked questions

No. Every character on LovAI is an AI companion, not a real person. Conversations, photos and personalities are generated by artificial intelligence.

Roses are a virtual currency used inside the app, and LovAI Pro is an auto-renewing subscription that unlocks unlimited messages and more. Purchases are processed by the Apple App Store or Google Play. You can manage or cancel a subscription anytime from your device's store account settings.

You can delete your account from within the app's settings. You may also email us at support@lovai.folia.cool and we'll permanently remove your account and associated personal data. See our Privacy Policy for details.

Use the report option in the app, or email support@lovai.folia.cool with details. We take safety seriously and review every report.
Still stuck? Email support@lovai.folia.cool and include your account email and a description of the issue so we can help faster.